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#MA45. Motor Age - Let's Talk OBD-II Getting On-Board CD
Our generic program, Getting On-Board, describes OBD-II standards, diagnostic trouble codes (DTCs), monitoring strategies, troubleshooting techniques and more. We also offer an additional course covering General Motors' OBD-II systems.
Price:
$49.95
Sale! $47.95
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#MA46. Motor Age - Let's Talk OBD-II Getting On-Board VHS
Our generic program, Getting On-Board, describes OBD-II standards, diagnostic trouble codes (DTCs), monitoring strategies, troubleshooting techniques and more. We also offer an additional course covering General Motors' OBD-II systems.
Price:
$89.95
Sale! $85.95
Qty:
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#MA47. Motor Age - General Motors (GM) OBD-II
Covers General Motors (GM) OBD-II applications for model years 1996 through 2001.
Explains Diagnostic Monitor strategies.
Examines DLC circuits, DTC interpretation, PCM and MIL operation.
Provides comprehensive coverage of EGR systems.
Contains video demonstrations of key diagnostic procedures.
Includes three live-action video case studies of real-world problems.
Presents a logical diagnostic strategy for troubleshooting system failures.
Enables technicians to successfully diagnose and repair GM vehicles.
Price:
$49.95
Sale! $47.95
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#MA48. Motor Age - Customer Service Training CDs
Customer Service: A training program for everyone in the shop.
Every service advisor needs "people" skills - how to turn first-time customers into loyal, repeat customers. This two-part training program describes the eight factors that affect customer satisfaction and the professional relationship between the service advisor and the technician. They explain clearly how to greet and listen to a customer and demonstrate how to gather the necessary information (including the three S's) and how to ask the five critical questions from the customer.
Price:
$89.95
Sale! $85.95
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#MA49. Motor Age - Customer Service Training VHS Videos
Customer Service: A training program for everyone in the shop.
Every service advisor needs "people" skills - how to turn first-time customers into loyal, repeat customers. This two-part training program describes the eight factors that affect customer satisfaction and the professional relationship between the service advisor and the technician. They explain clearly how to greet and listen to a customer and demonstrate how to gather the necessary information (including the three S's) and how to ask the five critical questions from the customer.
Price:
$89.95
Sale! $85.95
Qty:
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#MA50. Motor Age - The Role of the Service Advisor VHS Video
Price:
$49.95
Sale! $47.95
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#MA51. Motor Age - The Role of the Service Advisor CD
Price:
$49.95
Sale! $47.95
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#MA52. Motor Age - What the Customer Wants VHS Video
Price:
$49.95
Sale! $47.95
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